CRM Implementation & Customization
Specialisation in deploying and tailoring Salesforce (Sales Cloud, Service Cloud, Einstein AI) and HubSpot (Marketing Hub, Sales Hub, Service Hub) platforms to business objectives.
← Back to directory
Agency
Cetrix Cloud Services
MarketingOps
Cross-discipline
Cetrix Cloud Services is a firm specialising in Salesforce and HubSpot CRM implementations, offering solutions for revenue operations, growth marketing, and CMS development. They integrate AI agents into these platforms to automate sales, marketing, and service workflows, aiming to enhance efficiency and drive business growth.
Visit website ↗Our read
Section 01Positions itself around empowered 2,500+ entities to streamline operations and scale revenue via HubSpot — worth a look if your stack is already committed to one platform.
“The company's approach focuses on supercharging CRM expertise with AI agents that execute sales, marketing, and service workflows in real time.”
Value proposition
Section 02Cetrix Cloud Services assists growing companies in optimising their Salesforce and HubSpot platforms. Their work encompasses CRM implementation, customisation, and intelligent automation, with a specific focus on integrating AI agents to execute sales, marketing, and service workflows in real time. This aims to streamline processes, improve conversion rates, and provide data-driven insights.
The company positions itself as an Elite HubSpot and Salesforce Partner, delivering bespoke solutions aligned with client Key Performance Indicators (KPIs) and revenue goals. They offer services ranging from AI strategy and deployment to growth marketing and web development, with the objective of empowering decision-making, boosting customer loyalty, and breaking down data silos.
Core competencies
Section 03AI Agent Orchestration & Automation
Development and deployment of AI agents for automating prospecting, lead nurturing, customer support, and voice interactions, integrated with CRM systems.
Revenue Operations (RevOps)
Alignment of sales, marketing, and service processes, data integration, and technology optimisation to enhance efficiency and drive revenue growth.
Growth Marketing
Data-driven marketing strategies including targeted campaigns, content creation, and analytics to amplify brand visibility and customer acquisition.
CMS & Website Development
Design and development of user-friendly websites, including HubSpot CMS and WordPress, with a focus on SEO optimization and conversion.
Slack Collaboration Solutions
Customisation of Slack Workflow Builder and Slack Connect, along with app integrations and adoption training, to improve team productivity and communication.
Products & services
Section 04- AI Agent Orchestration & Automation
- Deployment and orchestration of AI agents to automate key workflows for sales, marketing, and service, including conversational AI and voice bots.
- Salesforce Implementation & Customization
- Tailoring and implementing Salesforce Sales Cloud, Service Cloud, and Einstein AI to streamline sales processes, boost service efficiency, and leverage predictive analytics.
- HubSpot Onboarding & Solutions Implementation
- Guiding teams through HubSpot Marketing Hub, Sales Hub, and Service Hub setup and training to streamline campaigns, accelerate deal closures, and enhance customer support.
- Revenue Operations (RevOps)
- Aligning sales, marketing, and service processes, integrating data, and optimizing technology to maximize revenue and operational efficiency.
- Growth Marketing
- Developing data-driven marketing strategies, including targeted campaigns and content, to increase lead generation, improve conversion rates, and strengthen brand loyalty.
- CMS + Website Development
- Creating custom, user-friendly websites with a focus on HubSpot CMS and WordPress, including SEO optimization and conversion-focused design.
Key takeaways
Section 05- AI Integration
- The company leverages AI agents to automate and orchestrate workflows across sales, marketing, and service functions, aiming for real-time execution and efficiency gains.
- CRM Expertise
- They hold high-level partnerships with Salesforce and HubSpot, indicating deep expertise in these CRM platforms for implementation and optimisation.
- Business Objectives
- Their approach involves aligning CRM solutions and AI strategies with client KPIs, revenue aspirations, and overarching business goals to drive measurable results.
- Operational Efficiency
- Services aim to streamline processes, improve lead-to-deal conversion, empower data-driven decision-making, and reduce data silos.
- Comprehensive Service Offering
- Beyond CRM and AI, they provide services covering digital marketing, website development, and RevOps, indicating a broad scope of support for growth.
FAQ
Section 06- What CRM platforms does Cetrix Cloud Services specialise in?
- Cetrix Cloud Services specialises in Salesforce and HubSpot, holding partnerships as a Salesforce Crest Partner and HubSpot Elite Partner.
- How does Cetrix Cloud Services utilise AI?
- The company integrates AI agents to automate sales, marketing, and service workflows, including voice agents for outbound calls and customer agents for support, with real-time execution.
- What is the scope of their RevOps services?
- Their RevOps services focus on aligning sales, marketing, and service teams, integrating data, and optimising technology to improve overall revenue performance and efficiency.
- What award has Cetrix Cloud Services received?
- Cetrix Cloud Services received the HubSpot 2026 Impact Award for Agentic Excellence, recognising their leadership in deploying advanced AI Agents within the HubSpot ecosystem.