Agency

Genpact

MarketingOps

Cross-discipline

Genpact is a company focused on "Agentic Operations", which involves leveraging agentic AI and process intelligence to deliver business outcomes. They offer services across various domains, including finance and accounting, risk and compliance, and supply chain management, aiming to transform operations through AI and data-driven solutions.

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Our read

Section 01

Known for salesforce consulting and marketing/customer operations transformation; a fit if you want a specialist rather than a full-service agency of record.

“The company's approach centres on applying agentic AI and process intelligence to drive real business outcomes across diverse operational areas.”
— Directory research note

Value proposition

Section 02

Genpact positions itself as an "Agentic Operations" company, utilising agentic AI and over 25 years of process intelligence to generate measurable business impact. Their strategy involves turning insights into action, with a particular focus on addressing enterprise debts related to AI adoption.

They offer solutions designed to streamline core business functions such as finance and accounting, risk and compliance, and supply chain management. By integrating artificial intelligence and data services, Genpact aims to help clients achieve greater efficiency, strengthen compliance, build resilience, and unlock new growth.

Core competencies

Section 03

Agentic AI

Utilising agentic AI to transform operations and deliver real outcomes.

Finance and Accounting

Streamlining financial processes to enhance speed, intelligence, and growth.

Risk and Compliance

Developing future-ready solutions to strengthen compliance and build resilience.

Supply Chain Management

Transforming supply chains for improved visibility, control, and connectivity.

Data Services

Unlocking growth and customer value through insight-driven innovation using data.

Technology Services

Redefining technology stacks with solutions designed around customer needs and future objectives.

Products & services

Section 04

Agentic Solutions: Turning insight into action for measurable business impact using agentic approaches.
Finance and Accounting: Streamlining finance operations to foster speed, intelligence, and growth.
Risk and Compliance: Providing solutions to strengthen compliance and enhance resilience against future risks.
Supply Chain Management: Transforming supply chains to achieve greater visibility, control, and faster connections.
Artificial Intelligence: Enabling businesses to realise real-world impact from AI at scale and speed.
Data Services: Unlocking new growth and customer value through insight-driven innovation.

Key takeaways

Section 05

Agentic Operations: Genpact defines itself as an "Agentic Operations" company, indicating a focus on operational transformation using intelligent agents and AI.
AI Integration: The company leverages agentic AI across various services to deliver measurable business impact and operational improvements.
Process Expertise: Their approach is supported by over 25 years of process intelligence, applying this experience to modern AI solutions.
Operational Focus: Key service areas include finance and accounting, risk and compliance, and supply chain management, highlighting a deep engagement with core business operations.
Research and Insights: Genpact publishes research on topics such as "enterprise debts" related to AI and the "CFO's roadmap for winning with AI-first finance," indicating a thought leadership position.

FAQ

Section 06

What is Agentic Operations?: Agentic Operations is Genpact's approach to leveraging agentic AI and process intelligence to deliver business outcomes across various operational functions.
What kind of AI does Genpact use?: Genpact primarily uses "agentic AI" to power its solutions and services.
Which business areas does Genpact serve?: Genpact serves areas such as finance and accounting, risk and compliance, supply chain management, and technology.
How long has Genpact been involved in process intelligence?: Genpact states they are powered by over 25 years of process intelligence.

Quick facts

Profile: Cross motion · Mid-market / Enterprise · Salesforce · Implementation
Focus: Agentic Operations
Core Technology: Agentic AI
Process Intelligence Experience: 25+ years
Client Base (global): 800+
Professionals trained in data/analytics: 83k+

Researched from genpact.com · 9/7/2026

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