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Agency

Grazitti

MarketingOps
Cross-discipline

Grazitti provides a range of digital transformation services including artificial intelligence, online communities, CRM, and marketing solutions. The company offers platform-specific expertise across major vendors like Salesforce, Microsoft, and Adobe, alongside web and mobile development, digital marketing, data, and design services. Their focus is on implementing and optimising technology solutions for various business functions.

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Our read

Section 01

Handles global digital services leader: cloud, mobile, AI, social technologies; ask them directly how they handle post-launch support once the build is done.

“Grazitti's approach demonstrates comprehensive technical capabilities across AI, CRM, marketing automation, and community platforms, indicating a strong focus on integrating diverse digital solutions.”

— Directory research note

Value proposition

Section 02

Grazitti offers a broad portfolio of services designed to support businesses in areas such as artificial intelligence, online community management, customer relationship management (CRM), and marketing. They provide expertise in implementing, customising, and integrating various platforms, including Salesforce, Microsoft Dynamics 365, HubSpot, Marketo, and a range of AI technologies. Their services span from strategic consulting and migration to ongoing optimisation and development.

The company also delivers capabilities in mobile and web development, digital marketing, data analytics, and design. They cater to specific industry needs, for instance, within Salesforce for high-tech, manufacturing, and non-profit organisations. By combining platform knowledge with solution-oriented approaches, Grazitti aims to assist clients in enhancing their digital infrastructure and operational efficiency across multiple business domains.

Core competencies

Section 03

Artificial Intelligence

Offers services for AI platforms such as ChatGPT, Salesforce AI, OpenAI, Hugging Face AI, and Microsoft Copilot, with solutions including AI governance, predictive analytics, LLM integrations, conversational AI, and AI for sales, marketing, and customer service.

Online Communities

Provides expertise in platforms like Gainsight, Higher Logic Vanilla, Salesforce Experience Cloud, and Khoros. Services include AI for communities, community platform migration, integrations, design, and management, supporting customer, employee, partner, and support communities.

CRM

Specialises in CRM platforms such as Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot. Services cover professional services, quickstart packages, consulting, integration, migration, customisation, implementation, optimisation, and audit across various Salesforce Clouds.

Marketing

Delivers solutions for marketing platforms including Marketo, Pardot, Eloqua, HubSpot, Salesforce Marketing Cloud, and Adobe Campaign/Journey Optimizer. Services include marketing automation, content marketing, AI in marketing automation, integrations, digital marketing, and demand generation.

Digital Marketing

Manages digital marketing efforts leveraging platforms like Adobe Analytics, Google Ads, Google Analytics, and LinkedIn Ads. Services offered include consent management, conversion rate optimisation, digital analytics consulting, SEO, SEM, PPC management, and social media management.

Data & Analytics

Provides solutions in data governance, data warehousing, data visualisation, and advanced analytics. Expertise includes big data analytics, AI-powered analytics, omnichannel analytics, data engineering, and services for AWS Data & Analytics platforms.

Products & services

Section 04
Artificial Intelligence Solutions
Implementation and customisation of AI platforms (ChatGPT, Salesforce AI, OpenAI, Hugging Face AI, Microsoft Copilot) and solutions including AI governance, predictive analytics, LLM integrations, conversational AI, and AI for sales, marketing, and customer service.
Online Communities
Development, migration, integration, design, and management of online communities using platforms like Gainsight, Higher Logic Vanilla, Salesforce Experience Cloud, and Khoros, with a focus on customer, employee, and partner engagement.
CRM Professional Services
Consulting, implementation, integration, migration, customisation, and optimisation services for CRM platforms, primarily Salesforce (across Sales, Service, Marketing, Experience, Revenue, Commerce, Health Clouds) and Microsoft Dynamics 365.
Marketing Solutions
Services covering marketing automation (Marketo, Pardot, Eloqua, HubSpot, Salesforce Marketing Cloud, Adobe Campaign), content marketing, digital marketing, demand generation, and AI integration within marketing.
Mobile App & Web Development
Development services for mobile and web applications using platforms such as WordPress, PHP, Drupal, Adobe Commerce, Shopify, Angular, React Native, Java, and Node.js, including e-commerce and corporate websites.
Digital Marketing
Comprehensive digital marketing services including SEO, SEM, PPC management, social media management, conversion rate optimisation, digital analytics, and consent management using platforms like Google Ads, LinkedIn Ads, and Adobe Analytics.

Key takeaways

Section 05
Breadth of Services
Grazitti offers a wide array of services across AI, CRM, marketing, communities, web development, and data, indicating a comprehensive digital service provider.
Platform Specialisation
The company demonstrates strong specialisation in major enterprise platforms like Salesforce, Microsoft, Adobe, and various marketing automation tools.
AI Integration
AI capabilities are integrated across multiple service areas, including dedicated AI solutions, AI for communities, AI for sales, marketing, and customer service, and AI-powered analytics.
CRM Ecosystem Expertise
Extensive CRM expertise is evident, particularly with Salesforce (covering almost all clouds) and Microsoft Dynamics 365, including consulting, implementation, and optimisation.
Marketing Operations Support
Marketing services extend beyond automation to include content, digital marketing, demand generation, and specific marketing operations functions.
Full-Stack Development Capabilities
Beyond enterprise platforms, Grazitti provides mobile app and web development services covering various technologies and e-commerce solutions.

FAQ

Section 06
What kind of AI services does Grazitti offer?
Grazitti offers AI services including ChatGPT, Salesforce AI, OpenAI, Hugging Face AI, and Microsoft Copilot platforms, alongside solutions for AI governance, predictive analytics, LLM integrations, conversational AI, and AI applications for sales, marketing, customer service, and analytics.
Which CRM platforms does Grazitti specialise in?
Grazitti specialises in Salesforce (across various clouds like Sales, Service, Marketing, Experience, Revenue, Commerce) and Microsoft Dynamics 365, also providing services for Zendesk and HubSpot CRM.
Can Grazitti assist with marketing automation?
Yes, Grazitti provides marketing automation services using platforms such as Marketo, Pardot, Eloqua, HubSpot, Salesforce Marketing Cloud, Adobe Campaign, and Adobe Journey Optimizer, including integrations and AI in marketing automation.
What web development technologies does Grazitti use?
Grazitti uses various web development technologies including WordPress, PHP, Drupal, Adobe Commerce (Magento), BigCommerce, Shopify, Angular, React Native, Java, and Node.js for developing websites, e-commerce solutions, and mobile applications.
Does Grazitti offer digital marketing services?
Yes, Grazitti offers a range of digital marketing services, including SEO, SEM, PPC management, social media management, conversion rate optimisation, digital analytics consulting, and consent management, leveraging platforms like Google Ads and Adobe Analytics.

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