Data Optimisation
Unlocking the potential of client data to inform strategy and execution.
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Agency
Kano Sales & Revenue OPS
RevOps
Kano Sales & Revenue OPS is an agency that assists B2B and B2C companies in mastering their sales and customer service operations. They focus on optimising data, processes, and tools to accelerate growth and improve revenue generation. Kano aims to eliminate silos and streamline execution by structuring Go-To-Market (GTM) tools.
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Section 01Built around sales & RevOps + CS Ops optimization. Whether that's a fit depends entirely on your stack.
“Kano offers an operational approach that goes beyond simple execution, challenging funnels and structuring to be fluid and fast.”
Value proposition
Section 02Kano Sales & Revenue OPS specialises in enhancing commercial and client service operations for B2B and B2C organisations. The agency works to unlock the potential of clients' data, processes, and tools, moving from strategic planning to concrete execution to drive growth. They aim to synchronise these elements to establish a virtuous cycle that prevents disconnections often seen in growing companies.
Kano structures Go-To-Market (GTM) tools such as CRM, data, and processes to remove operational silos and improve execution fluidity. Their services are designed to address the specific needs of operational teams, with a pragmatic approach that delivers actionable interventions. They have supported over 50 companies, improving service quality, monthly gross merchandise value (GMV), and commercial productivity.
Core competencies
Section 03Process Streamlining
Redesigning workflows for fluidity, clear documentation, and team adoption through roles, rituals, playbooks, and SOPs.
Tool Implementation & Evolution
Implementing and evolving CRM and other tech tools (HubSpot, Salesforce, Zendesk) to support execution, focusing on technical performance, functional clarity, and user adoption.
Strategy & Diagnostic
Conducting in-depth audits of tools, processes, and data to identify friction points and build clear, prioritised, and actionable roadmaps.
AI Integration
Identifying relevant use cases for AI integration, including task automation, decision support, and predictive analytics, with attention to data reliability and team appropriation.
Products & services
Section 04- Commercial Operations
- Services designed to accelerate the commercial effectiveness of sales teams through pragmatic and actionable interventions that generate concrete sales performance results.
- Client Service Operations
- Assisting client service teams in workload management, request prioritisation, and structuring around effective tools to improve service quality and align with Sales and Product teams.
- Strategy & Diagnostic
- Analysis phase involving in-depth audits of tools, processes, and data to identify friction points and build a clear, prioritised, and actionable alignment roadmap.
- Process & Organisation
- Redesigning workflows for fluidity, documentation, and team adoption, including clarification of roles, structuring rituals, and drafting playbooks or SOPs.
- CRM & Tech
- Implementation or evolution of CRM tools (HubSpot, Salesforce, Zendesk) to support execution, combining technical performance, functional clarity, and user adoption.
- Data & Performance
- Implementation or evolution of CRM tools (HubSpot, Salesforce, Zendesk) to support execution, combining technical performance, functional clarity, and user adoption.
- AI Integration
- Identifying relevant use cases for integrating artificial intelligence into operations, such as task automation, decision support, or predictive analysis, with a focus on data reliability and team appropriation.
Key takeaways
Section 05- Integrated Approach
- Kano believes that data, processes, and tools are interdependent and works to synchronise them for optimal performance.
- Operational Focus
- The agency aims to provide practical, actionable interventions tailored to the specific needs and challenges of operational teams.
- Growth Acceleration
- Services are designed to accelerate commercial effectiveness and revenue generation by optimising GTM infrastructure.
- Client Service Improvement
- They assist client service teams in managing workload, prioritising requests, and structuring tools to enhance service quality and alignment with sales and product teams.
- CRM Expertise
- Kano has experience with major CRM platforms such as HubSpot, Salesforce, and Zendesk, focusing on implementation and optimisation for execution.
- Customised Interventions
- Missions are structured around client maturity and objectives, with interventions in strategy, process, CRM, data, and AI.
FAQ
Section 06- What kind of companies does Kano work with?
- Kano works with both B2B and B2C companies, having supported over 50 businesses to date.
- What is Kano's core focus?
- Kano's core focus is on optimising data, processes, and tools to improve commercial and client service operations, accelerating revenue and growth.
- Which CRM tools does Kano specialise in?
- Kano specialises in implementing and evolving CRM tools such as HubSpot, Salesforce, and Zendesk.
- How does Kano approach a new project?
- Every mission begins with an analysis phase, including in-depth audits of tools, processes, and data to identify friction points and build a clear, prioritised, and actionable roadmap.
- Does Kano integrate AI into operations?
- Yes, Kano identifies relevant use cases for AI integration, including automation, decision support, and predictive analysis, ensuring data reliability and team adoption.