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Agency

Twistellar

MarketingOps
Cross-discipline

Twistellar is a Salesforce Consulting Partner that provides a range of services from consulting and implementation to development, managed services, and UI/UX design. They offer expertise across various Salesforce clouds and industries, focusing on delivering tailored solutions and technical support. The company emphasises quality, responsiveness, and transparent communication, with founders personally overseeing projects.

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Our read

Section 01

A marketing automation consulting, CRM integration, and marketing technology services shop worth a look if you want a partner who's done this exact migration before.

Twistellar takes responsibility for the work they do. If something isn't right, they fix it.

Directory research note

Value proposition

Section 02

Twistellar functions as a Salesforce Consulting Partner, offering end-to-end solutions for businesses utilising the Salesforce platform. Their services encompass the full lifecycle of Salesforce adoption, including strategic consulting, implementation across all core clouds (Sales Cloud, Service Cloud, Experience Cloud) and niche products (CPQ, Field Service, Marketing Cloud, Commerce Cloud, MuleSoft), custom development, UI/UX design, audit and QA, app integration, and ongoing managed services. They aim to enrich businesses through technology by providing tailored, user-centric solutions.

The company highlights a commitment to quality, with projects personally overseen by its founders, and prioritises exceptional responsiveness and communication with clients. They offer honest and straightforward advice, avoiding pushy sales tactics. With over 100 in-house certified Salesforce experts and 340+ certifications, Twistellar works with businesses of various industries and sizes, providing flexible engagement models and ensuring full protection of client relationships.

Core competencies

Section 03

Salesforce Consulting

Assessing business needs, defining Salesforce strategy and roadmap, advising on technology adoption and digital transformation, and identifying areas for improvement.

Salesforce Implementation

Implementing all core Salesforce clouds (Sales, Service, Experience) and niche products (CPQ, Field Service, Marketing Cloud, Commerce Cloud, MuleSoft) for various industries.

Salesforce Development

Building custom applications, developing components, configuring and customising objects, fields, and workflows, and integrating Salesforce with other systems using APIs and middleware.

Salesforce Managed Services

Providing ongoing technical support, system health checks, performance monitoring, data migration, quality management, user permission management, and continuous improvements.

Salesforce UI/UX Design

Providing strategic advice, conducting user research, mapping user journeys, creating wireframes and prototypes, crafting visually appealing designs, and optimising for accessibility and responsive interfaces.

Quality Assurance & Code Review

Performing thorough QA sessions, identifying and resolving bugs, developing comprehensive documentation, providing SLA-aligned QA support, and conducting technical code reviews.

Products & services

Section 04
Salesforce Consulting
Assessing business needs, defining Salesforce strategy and roadmap, advising on technology adoption, change management, and digital transformation.
Salesforce Implementation Services
Implementation of all core Salesforce clouds (Sales, Service, Experience) and niche Salesforce products (CPQ, Field Service, Marketing Cloud, Commerce Cloud, MuleSoft) for over 30 industries.
Salesforce Development
Building custom applications, developing components, configuration and customisation of objects, fields, and workflows, and integration with other systems.
Salesforce Managed Services
Ongoing technical support, system health checks, performance monitoring, data migration and integration, data quality management, and user permissions management.
Salesforce UI/UX Design Services
Strategic advice on UI/UX best practices, user research, journey mapping, wireframing, prototyping, visual design, and optimisation for accessibility and responsiveness.
Salesforce Apps Integration Services
Connecting Salesforce with external systems, integrating third-party applications, ensuring data synchronisation, creating custom middleware, and implementing security measures for integrations.

Key takeaways

Section 05
Quality Assurance
Projects are personally overseen by the founders, indicating a focus on quality control and direct leadership involvement.
Client Communication
The company emphasises exceptional responsiveness, transparent communication, and honest advice to build trust with clients.
Salesforce Expertise
Twistellar possesses strong expertise across various Salesforce clouds, niche products, and industry-specific requirements, supported by a large team of certified consultants.
Flexible Engagement
Clients can engage with Twistellar through flexible models, including Time & Material, project-based work, or dedicated teams, with no minimum project budget or notice period.
Comprehensive Services
The company offers a full spectrum of Salesforce services from initial consulting and design to implementation, ongoing managed services, and quality assurance.
Client Support
A non-billable account manager is assigned to each project to facilitate collaboration and communication, ensuring a supported client experience.

FAQ

Section 06
What kind of Salesforce expertise does Twistellar offer?
Twistellar offers expertise in Salesforce consulting, implementation, development, managed services, UI/UX design, audit and QA, app integration, and outsourcing, covering all core Salesforce clouds and niche products across more than 30 industries.
How does Twistellar ensure project quality?
Project quality is ensured through personal oversight by the company's founders, a team of over 100 in-house certified Salesforce experts, and a commitment to addressing any issues that arise.
What is Twistellar's approach to client engagement?
Twistellar adopts an approach focused on trust, offering honest and straightforward advice, exceptional responsiveness, and clear communication. They also provide a non-billable account manager for streamlined collaboration.
Does Twistellar work with various industries?
Yes, Twistellar has expertise across all Salesforce Industries, including Consumer Goods, Manufacturing Cloud, Salesforce for Nonprofits, Health Cloud, and offers solutions for more than 30 industries.
What are the engagement options for working with Twistellar?
Clients can engage with Twistellar using flexible options such as Time & Material, project-based models, or by contracting a dedicated team, with no minimum project budget or notice period required.

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